Refund policy

14 Day Return Policy

You are a valued customer, and I will personally go above and beyond to make sure your purchase of our products goes as smoothly as possible. Because of this I offer a 14 day return policy. If you experience any issues with a product, get in touch within 14 days and let us know. By completing a purchase, you agree that the issue of a refund will be made at the sole discretion of Kevin Ochoa and that all decisions made by Kevin Ochoa are final.

 

Samples and Preset Packs

I am happy to issue a refund or store credit if your product is proven to be defective or not as described and for duplicate purchases.

 

Unfortunately, unless our system has not registered a download – i.e. you have not attempted a download by clicking on the download link issued to you, we are unable to offer refunds if you change your mind, please read the product description and software requirements carefully.

 

Further, Kevin Ochoa audio does not refund products, if:

 

You no longer need the purchased product.

You found another product you like better or you’ve changed your mind.

You cannot use the product due to hardware limitations

You cannot use the product due to due to software limitations

You cannot use the product due to insufficient knowledge / know-how

I cannot make any guarantees for product use with cracked or illegally downloaded software.

 

SOFTWARE & PLUGINS

All sales of software and plugins on Kevin Ochoa audio are final. By completing a purchase, you agree that the issue of a refund will be made at the sole discretion of the Kevin Ochoa and that all decisions made by Kevin Ochoa are final.

 

Kevin Ochoa reserves the right to refuse refund if the issued serial number has been issued, made available to the customer through the user account and/or via email and used to authorize the software. You agree to deactivate and uninstall the plugin from your site if a refund is granted.

Eligibility

Purchases are only eligible for refund within 14 days from the date of purchase (found in your Order Confirmation Email).

 

Kevin Ochoa audio strongly advises checking what software and/or hardware is required to use the products and what are the minimum hardware requirements to use the software. Such information is always provided on the product pages.

 

If you wish to request a return, please contact us at store@kevinochoa.com and include your invoice and any relevant information.